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Management strategies that encourage better customer service

mangivepresentation30392901.jpg Customer service is one of the most important things for your business. The way an employee treats a customer can increase or decrease your sales. Lets look at some ideas to make sure your sales people are providing good customer service.

When your employees are happy, it translates over to your customers. If an employee is unhappy with their job, they won't be enthusiastic. They will sound bored and like their job doesn't even matter. When that happens, customers don't even want to be around them or have anything to do with the company. It is a complete turn off for the customer. When employees are happy, they love their job and really put a lot of effort into it.

Provide incentives for your sales employees. It is one of the best ways to boost sales. They get excited about a certain gift and really try to compete for it. They will use all the techniques they have in order to get sales. Make sure they aren't doing anything illegal or against company policy though.

Make sure that your sales employees are doing their job right. If they are cheating customers or tricking them into buying a product, it will backfire on the company. When things like that happen, it creates drama in the company. You don't need people gossiping or talking about other employees. It creates problems that stress people out. Try to discourage it as much as possible. Make sure there aren't situations for people to start gossiping. If gossip starts, make sure you take care of it. Have people talk to the human resource department. They can help get rid of problems.

If you don't want to do an incentive constantly, then try to give an award for the best employee that month. It will make sure that you don't have to pay an enormous amount of money for a television to give away every week, but it will provide an incentive for the employee. Give them a gift when they win as well as notice in the store or building. It will show who won and will give another incentive for people to do better so they can be recognized.

The best way to make sure that you are encouraging better customer service is to make sure that your policies are good and fair. If the rules aren't fair or don't give some freedom to the employee, they will be unhappy. They won't feel like the company cares about them. Take suggestions and follow them. It will also help people to know that they are appreciated.

The best way to encourage better customer service is to be a great manager. The employees will see how you respect them and how you react and will know that they are appreciated. When they see that they will try to obey rules. If you have an employee that doesn't like following rules or is being insubordinate, then you need to deal with it. Sometimes working with them will help but not always. If it doesn't, you have to think about firing them. Make sure your employees know that they are expected to do well and are expected to be the best customer service employees they can be.

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Posted by DF
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