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How to choose a heating and air conditioning service

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Choosing a good contractor to work on your air conditioning and heating service needs can be as important as the equipment you choose to install in your building whether it is a home or commercial building. Proper installation and maintenance is needed for the equipment to operate safely, reliably and at maximum efficiency. You should know the basics of identifying a good contractor when you finish reading this article.

If you know a reputable heating and air conditioning contractor, start your evaluation with them. If you don't know a HVAC contractor, friends and relatives in the area could be a good resource for recommendations. You should start your search by getting recommendations because there are many providers and some and good and others are..

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A look at process measurements and controls set up with TQM

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For those of you who are considering using total quality management in your manufacturing business you might be wondering what process measurements and controls that you should set up along with total quality management. But before we get into what process measurement and controls to use we need to take a brief look at what total quality management is and how it works. The reason why we need to do that is that in order to understand how you are going to measure the process and what controls you are going to need to set up to measure these processes you are going to need to know what total quality management is and how it works to help ensure that you are setting up the correct process measurements and controls.

Basically total quality management or TQM is a manufacturing process that is used to help improve your manufacturing process, basically make your manufacturing better. The reason for this is that through the implementation of total quality management you will take a look at your entire organization to see what needs to be improved to help your manufacturing process. The main goals to total quality management is to produce products and services that are free from defects, manufacture products that are using less waste and in combination with the previous two goals the main goal is to deliver quality products and services to your customers. What this basically means is that you are keeping your customers happy through total quality management by giving them products or services that satisfies their needs, meaning they are getting a great product for the price that they are paying.

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A look at process measurements and controls set up with TQM

bottles34878846.jpg
For those of you who are considering using total quality management in your manufacturing business you might be wondering what process measurements and controls that you should set up along with total quality management. But before we get into what process measurement and controls to use we need to take a brief look at what total quality management is and how it works. The reason why we need to do that is that in order to understand how you are going to measure the process and what controls you are going to need to set up to measure these processes you are going to need to know what total quality management is and how it works to help ensure that you are setting up the correct process measurements and controls.

Basically total quality management or TQM is a manufacturing process that is used to help improve your manufacturing process, basically make your manufacturing better. The reason for this is that through the implementation of total quality management you will take a look at your entire organization to see what needs to be improved to help your manufacturing process. The main goals to total quality management is to produce products and services that are free from defects, manufacture products that are using less waste and in combination with the previous two goals the main goal is to deliver quality products and services to your customers. What this basically means is that you are keeping your customers happy through total quality management by giving them products or services that satisfies their needs, meaning they are getting a great product for the price that they are paying.

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Keep repair costs low through regular maintenance


Keeping repair costs low through regular maintenance. The fact is that if the tools, computers, vehicles and other things we use everyday are maintained better, they last longer.

There are some tools, vehicles, and machines etc that require a maintenance program. However, there are also times that whether there is a requirement for maintenance or not, you will still want to keep the maintenance up. So, there are a few things you can do in business to make the process of maintenance up, and repair costs down. Here is how to do that.

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Workflow Automation Systems

The topic of this article addresses workflow automation systems, what they are, how they work, and what they can do for your company or your office.
First of all, let’s go over what exactly a workflow automation system is. A workflow automation system, or WAS, is designed specifically to help you streamline every day tasks within your company. A workflow automation system is also designed to help connect and support employees who work away from the office. The types of things that workflow automation systems can do is help you share calendars, help employees write reports and work on projects collectively, provide email services, enable employees to share access to databases, and enable online or electronic meetings. Essentially, workflow automation systems enable you to increase the efficiency of your workflow. In today’s high paced business world, workflow is no longer just the processing of reports, documents, and tasks. Workflow technically is the operation of a work procedure. Workflow has to do with the structure of tasks, the assignment of tasks to different people, how you synchronize tasks, how information moves from person to person in order to enable tasks to be completed, and the tracking of tasks from person to person and from start to finish.

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What is the methodology behind Six Sigma?

This article will discuss Six Sigma, and the methodology that is behind Six Sigma. Six Sigma is a quality control and management methodology and approach that should be seriously studied and considered by any business manager or owner. If you are thinking about implementing quality management tools in your business, you will run across six sigma, so you should know everything that you can about it before you make a decision whether or not you want to use a six sigma approach yourself.
Six Sigma is a management approach and methodology that was developed by Motorola in the 1980s. One of the main differences behind six sigma and other quality management tools and methodologies, like TQM, is that six sigma defines quality based on the customer's definition of quality and the customer's perception of the value of your products and processes. Six sigma strives to improve customer satisfaction with your company's processes, products, and services by finding, analyzing, reducing, and finally getting rid of defects and variation in your processes. By increasing customer satisfaction through decreasing defects, your company or any company that uses six sigma can increase profitability.

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Eliminating defects - key to six sigma

No matter what your place in the business world happens to be, at some point you will probably want to try new methods of improving your product and service for your customers. Perhaps you are trying to improve your customer relations. Perhaps you want to eliminate all possible defects in your company. Well, if you haven't heard of it already, there is a simple six point format that will help you to eliminate these defects in your company. This article will help you to mold your business after the "six sigma."

What is six sigma? Six sigma is a system of practices created by Motorola to eliminate defects in a company (you may be wondering what we mean by defects, but be patient. We will discuss it further on in this article. To many companies six sigma symbolizes a striving for perfection. It is a disciplined, data-driven approach towards driving six standard deviations between the mean and nearest specification limit in any process-from manufacturing to transactional, or from products to service. Six sigma is able to effectively describe how a process is performing.

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What is a control chart and how is it used in Six Sigma?

Control charting is a tool used to monitor processes and to assure that they remain stable. The control chart is also known as the 'Shewhart chart' or the 'process-behavior chart'. It is a statistical tool often used in Six Sigma and is intended to assess the nature of variation in a process and to facilitate forecasting and management. The control chart is one of the seven basic tools of quality control, which also include the histogram, Pareto chart, check sheet, cause-and-effect diagram, flowchart, and scatter diagram.
Control charts were proposed by Walter A. Shewhart in 1924 while working for Bell Labs. They recognized the need to reduce the frequency of failures and repairs because their telephony transmission systems’ amplifiers and other equipment had to be buried underground. Shewhart stressed that bringing a production process into a state of statistical control, where there is only common-cause variation and keeping it in control, is necessary to predict future output and to manage a process economically. Dr. Shewhart concluded that while every process displays variation, some processes display controlled variation that is natural to the process, while others display uncontrolled variation that is not present in the process causal system at all times.

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What is a cause-and-effect diagram and how is it used in Six Sigma?

The Cause and Effect Diagram is also commonly known as a fishbone because of its fishbone appearance. The box and lines can be thought of as the head and spine of the fish. The box represents the effect and the lines are the causes.
One of the most difficult problems when it comes to implementing Six Sigma is that it is difficult to determine which processes are the most problematic. This is especially true when you have a team of problem solvers all trying to decide where the focus should be. Using a Cause and Effect diagram is one great way to encourage brainstorming among team members. Cause and Effect analysis helps you to think through causes of a problem thoroughly. Their major benefit is that they push you to consider all possible causes of the problem and not just the ones that are most obvious.

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What are the criteria for choosing projects in Six Sigma?

Six Sigma projects fail or are abandoned for several different reasons. One reason is that participants don’t value the project and can’t see the importance it holds. Along the same lines, if a sponsor doesn’t push for project completion, there is no real connection to the project and no desire to make it successful. Another reason is that the process is performing inadequately. In other words, the project problem is not what it was initially thought to be. Also, projects are often abandoned when it is discovered that the process being worked on is also being addressed by another team. Another factor contributing to abandonment is that the team finds it too difficult to measure the process.
Lack of pre-work and adequate prioritizing are huge factors in leading to project abandonment. It is difficult to identify projects, but by following certain criteria, you can bypass some of these difficulties. Properly defined Six Sigma projects meet these criteria:

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What is value-added work? Non-value added work?

The concept of value-added work and non-value added work is important for anyone in the world of manufacturing to understand. The success of your business, as well as the satisfaction of your customers, is dependant upon the amount of value-added work versus the non-value added work.

Value-Added Work
Value-added work is the work that is actually valuable and results in a finished product. Keep in mind that a customer is only going to want to pay for value; if they feel that their money is being wasted as a result of insufficient processes, the customer will take his business elsewhere.

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Tracking process flow to improve production speed

Whether you are a business manager, owner, or just a worker, you have most likely been concerned with your production speed at some point in your career. All businesses are always striving to improve their production speed, because a higher production speed yields a higher profit. And every business man and woman knows that a higher profit is good for everyone. So perhaps you’re looking for new ways to improve your production speed, but you’re not sure where to begin. Well this article is here to tell you that in tracking your process flow you can improve your production speed. And here is how to do just that.

Let’s start with an explanation of process flow. Process flow is the steps of a procedure used in making, delivering, or accomplishing a product or service, and how it impacts the layout of your facility and your decisions about technology, as well as how your company works together. Process flow is an important aspect to building a strong company with a competitive edge. A given procedure can be classified as job shop or flow shop when applying the concept of “process flow.” Flow shop is not a flexible procedure and uses specialized resources. Job shop is very flexible and uses general resources.

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Six Sigma Laws – The Law of Velocity

Lean Six Sigma works to increase speed while at the same time reducing waste, and this is accomplished by combining two very effective means – six sigma and lean manufacturing.

Six sigma is a method used to provide business with the necessary tools to increase their overall performance and customer satisfaction. This is done by statistically analyzing various forms of data and information, then using it to anticipate the needs of their customers. The overall goal of Six Sigma is to increase a company’s profits by identifying and then eliminating factors that contribute to waste and customer dissatisfaction.

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Six Sigma Laws – The Law of the Market

While the overall goal of six sigma is to increase a company’s profits by identifying and then eliminating factors that contribute to waste and customer dissatisfaction, there are different ways to come to this goal. Lean Six Sigma focuses more on improving process flow and speed than on improving quality by combining the laws of six sigma with that of lean manufacturing. The concept of lean Six Sigma utilizes five different “laws” in order to make the process successful.

In order to fully understand the laws of lean six sigma, it’s important to become familiar with the concept of six sigma as well as lean manufacturing. In a nutshell, six sigma is a method used to provide business with the necessary tools to increase their overall performance and customer satisfaction. This is done by statistically analyzing various forms of data and information, then using it to anticipate the needs of their customers. The overall goal of Six Sigma is to increase a company’s profits by identifying and then eliminating factors that contribute to waste and customer dissatisfaction.

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Six Sigma Laws – the Law of Focus

What is Six Sigma?
Six sigma is a method used to provide business with the necessary tools to increase their overall performance and customer satisfaction. This is done by statistically analyzing various forms of data and information, then using it to anticipate the needs of their customers. The overall goal of Six Sigma is to increase a company’s profits by identifying and then eliminating factors that contribute to waste and customer dissatisfaction.

What is Lean Manufacturing ?
Where six sigma works to improve quality via customer satisfaction and processes, lean manufacturing works to eliminate waste. The first step to eliminating waste, according to lean manufacturing, is to identify what causes the waste. As a general rule, waste is categorized in the following ways:

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Six Sigma Laws – The Law of Flexibility

Flexibility is an important trait in any business or organization. Employers like people who are flexible and willing to learn and implement various tasks. This results in increased productivity and the ability to eliminate waste.

This is where Lean Six Sigma comes into play. Lean Six Sigma focuses more on improving process flow and speed than on improving quality by combining the laws of six sigma with that of lean manufacturing. The concept of lean Six Sigma utilizes five different “laws” in order to make the process successful. The Law of Flexibility is the second law of lean six sigma. It states that the speed of a process is dependant upon the workers’ ability to switch back and forth among tasks. This is important because the overall goal of six sigma is to increase a company’s profits by identifying and then eliminating factors that contribute to waste and customer dissatisfaction.

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Six Sigma Laws – The Law of Complexity and Cost

The Law of Complexity and Cost is the last of the five laws of lean six sigma. In order to properly explain this law, however, it’s useful to know what exactly lean six sigma is.

Lean Six Sigma, which combines six sigma with lean manufacturing in order to increase overall speed and customer satisfaction. It does so by focusing more on improving process flow and speed than on improving quality by combining the laws of six sigma with that of lean manufacturing. The concept of lean Six Sigma utilizes five different “laws” in order to make the process successful. The Law of Flexibility is the second law of lean six sigma. It states that the speed of a process is dependant upon the workers’ ability to switch back and forth among tasks. This is important because the overall goal of six sigma is to increase a company’s profits by identifying and then eliminating factors that contribute to waste and customer dissatisfaction.

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How variation defines the sigma level in six sigma

You’re a business owner. You manufacture things. Or maybe you’re the manager of a business. Or maybe you’re just an employee at a business. Either way, you’re probably being encouraged on a daily basis to improve your company in every way you can. Your boss (or you as the boss) tries to help you to work as quickly, efficiently and as cost effective as possible. You’re always striving to find new ways to make these improvements. And in case you’re unaware, applying the principles of six sigma is an excellent way to improve your business. This article will discuss six sigma and how variation defines the sigma level in six sigma. And hopefully after reading this article you will have a better idea of how to improve your company.

Since you may or may not be familiar with six sigma, let us begin with an explanation of exactly what it is. Six sigma is a system of practices that were created by the company Motorola. The purpose is to eliminate defects in a company. By defects we mean anything outside of customer specifications. In other words, the parts of a product or service that are not part of the intended population. An example of a defect might be something like this: you do market surveys to see if people would buy chocolate scented perfume, and eventually decide that they would. So you create some chocolate scented perfume and put it on the market. After a few weeks you realize that no one is buying your product. You look back at your market surveys and realize that what the customers really wanted was vanilla scented perfume. This would be considered a defect because you were unable to realize what the customers desired.

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How to gather data to make six sigma decisions

Let's imagine that you work for a company that manufactures a product. You may be the owner, the manager, or just a regular, but valuable, employee. As a holder of any of these positions, you will need to make decisions based on your desire to improve your company and make it more profitable. One way to do this is to learn and follow the six sigma. Another necessary part of this is to gather data about what your customers are looking for in a product. This article will discuss exactly what six sigma is and how to gather this data to make six sigma decisions.

First, what is six sigma? Since you may not be an expert of six sigma, let us review. Six sigma was created by Motorola and is a system of practices to improve your company and eliminate defects. By defects, we mean anything outside of customer specifications, or the parts of a product or service that is not part of the intended population. A defect could be a product that you marketed to the public, thinking that it would do well, and then for some reason did not sell.

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Using acoustic insulation to improve your plant

You can use acoustic insulation to improve your plant. Noise is a huge problem in nearly every manufacturing plant. It can cause a variety of issues ranging from lower production to employee injuries. If you can reduce the noise as much as possible you will be able to improve your plant in a variety of ways.

In addition to the noise being created from the plant you have noise coming from the outside. Roads, railways, airplanes, and other machines outside the plant create a lot of noise. Acoustic insulation inside the plant can deter these noises from interrupting operations.

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What is a customer in context of six sigma?


Whether you are a business owner or just a customer there are certain things you should be aware of about the business world. If you are a business owner you are most likely in a constant battle to improve your business and customer relations. You may be trying to eliminate all defects in your product and services so that your customers remain content. If you are a customer, you’re probably trying to make your desires known so that you are able to get the products and services you need most. Well one thing that can help both business owner and customer is called “six sigma.” This article will discuss what six sigma is and how it relates to a customer.

What is six sigma? Six sigma is a method of practices created by Motorola in order to eliminate defects in a company (the term “defect” will be discussed in greater length further in this article). To many companies, six sigma symbolizes a constant striving for perfection in all aspects of their businesses. It is a disciplined approach towards driving six standard deviations between the mean and nearest specification limit in any process-from manufacturing or products to service. Six sigma is a method of describing how a process in a company is performing.

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What is a Pareto chart and how is it used in Six Sigma?

A Pareto chart is a type of bar chart where the values being plotted are arranged in descending order. It is one of the key tools used in total quality control and Six Sigma. The purpose of a Pareto chart is to graphically summarize and display the importance of the differences between different groups of data.
The Pareto chart was named after Vilfredo Pareto and is based on the Pareto principle. Pareto was an Italian economist who is credited for discovering what we know as the Pareto principle or 80/20 rule. It also is known as the law of the vital few and the principle of factor sparsity. What he observed was that 80% of the land in Italy was owned by only 20% of the population. He soon discovered that this phenomenon was evident in other aspects of his life as well. For example, 80% of the peas in his garden were produced by 20% of the peapods. This expanded to become the 80/20 rule: that 80% of the consequences stem from 20% of the causes. The assumption is that most of the results in any situation are determined by a small number of causes. Some examples of 80/20 rule applications are:

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What is "Voice of the Customer" (VOC) and how does it apply to six sigma?

Whether you are a business manager, business owner, or just an employee in a business, the chances are great that you work with customers on a daily, if not hourly, basis. If this is the case, then you must be constantly working on your customer relations. It can be very difficult to keep your cool when a rude and upset customer approaches you. Or maybe you see that the market is demanding a new approach or new product that you feel is not worth your company’s time and money. But you don’t want to break your “six sigma.” So you’re willing to listen to the “voice of the customer.”

Is it just me, or do you have no idea what I’m talking about? This hypothetical situation may be easier to understand if you know what the terms I’m using mean.

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What is a Pick chart and how is it used in Six Sigma?


A Pick chart is a tool used that can be used in any process evaluations when trying to pre-process raw data. It is a method used to narrow down a large quantity of raw data to get to the root problems. It is often used in the pre-processing stages of Six Sigma after data collection.
There are many useful ways for processing data. One of these is to focus on a sample and distilling the data for particular purposes. This is very valuable in the early stages of processing when the volume of raw material is great and you need to glean out the most useful information.

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What is a scatter plot and how is it used in Six Sigma?

A scatter plot is also known as a scatter diagram or scatter graph. It is a graph used to visually display and compare a possible relationship between two or more sets of related data by displaying points, each having a coordinate on a horizontal and a vertical axis. A dot in the body of the chart represents the intersection of the data on the x and y axis.
One advantage of a scatter plot is that it does not require a user to specify dependent or independent variables. Either type of variable can be plotted on either axis. Scatter plots do not imply any causation, but rather an association between two variables. Your scatter plot may show that a relationship exists, but it does not and cannot prove that one variable is causing the other. There could be a third factor involved which is causing both, some other systemic cause, or the apparent relationship could just be a fluke. Nevertheless, the scatter plot can give you a clue that two things might be related, and if so, how they move together. The two axis can generally be displayed as:

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What is a SIPOC diagram (high level process map) and how is it used in Six Sigma?

A SIPOC diagram, also known as a high level process map is a tool used in the Six Sigma methodology. In order for your company to receive a Six Sigma certification, you must first complete a project that demonstrates your ability to follow the Six Sigma process and show that you understand how to use the tools.

The reason you would want to map your company's current process is so that you can put yourself in a position to be able to quickly define, document, analyze, prioritize and recommend solutions and follow-up plans to move the company toward its financial and customer-focused goals.

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What is a six sigma master black belt?

If you’re looking to get ahead in the world of manufacturing, one way to do so is to become a six sigma master black belt. While it may sound like this has something to do with karate, it’s actually a term coined by Motorola and used to identify someone who has received the highest level of technical and organizational proficiency – and it doesn’t involve and kicking or punching!

What is Six Sigma?
In order to fully understand what a six sigma master black belt is, it’s important to become familiar with the concept of six sigma. In a nutshell, six sigma is a method used to provide business with the necessary tools to increase their overall performance and customer satisfaction. This is done by statistically analyzing various forms of data and information, then using it to anticipate the needs of their customers. The overall goal of Six Sigma is to increase a company’s profits by identifying and then eliminating factors that contribute to waste and customer dissatisfaction.

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What is a time series plot and how is it used in Six Sigma?

A time series plot is a graph showing a set of observations taken at different points in time and charted in a time series. These observations are usually successive and equally spaced in time intervals. A time series plot is a tool used in Six Sigma to depict an orderly sequence of values of a variable that frequently occur when looking at process or product monitoring and control. To better understand what this means, we must first gain a better understanding of what Six Sigma is.

Six Sigma is a methodology used in process improvement. It uses data and statistical analysis to identify and fix problem areas for any particular company. To do so, a problem or process is first identified and defined objectively. The process’s output performance is then measured. Next, the problem is analyzed in all phases of the process in order to identify causes of variation.

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What is a time value map and how is it used in Six Sigma?


A Time Value Map is a tool used in Lean and Six Sigma methodology. It tracks a work item through its process and tracks where it spends its time. It follows the product from raw material to output into the customer's hands to determine where it spends valuable time and where waste time can be eliminated. To better understand what this means, we must first explore both Lean and Six Sigma a little.

Six Sigma methodology is a process improvement methodology using data and statistical analysis to identify and fix problem/opportunity areas for any particular company. A problem or process is identified, and defined objectively. The process's output performance is measured. The problem is analyzed in all phases of the process in order to identify causes of variation. By doing so, output processes can be improved by reducing that variation. This improvement program can affect everyone involved in all processes from production/manufacturing processes to service processes to business processes.

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What is a value stream map and how is it used in Six Sigma?

Value stream mapping (VSM) is a tool that helps you to see and understand the flow of material and information as a product or service moves through the value stream. This is defined as all of the activities, both value adding and non-value adding (wastes) that are required to bring a product from raw materials into the hands of the customer. A future state map is then created which leads to the creation of an implementation plan.
VSM is sometimes referred to as an end-to-end system map because it takes into account the activity of the product in all phases of production, including the management and information systems that support the basic process. It covers all aspects of production from receiving of raw material to delivery of finished goods. You are able to gain insight into the decision making flow as well as the process flow.

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What is process observation and what is the best way to implement it?

Process observation is essentially just that. It is data collection method used in Lean and Six Sigma methodologies. It is a way of confirming exactly what is happening during any particular process. One of the biggest time consumers in studying any type of process is data collection. An invaluable way of collecting data is through impartial process observation.
Although every improvement project has its own unique data, it is useful to know of some metrics that can be utilized in your observations to quantify results. You will want to measure these things early in a project and then again once improvements have been made to determine the impact. If the process being measured requires a lot of time and work, try measuring a sample first. Some of those things you will want to take note of in your observations are:

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How to choose a heating and air conditioning service

Choosing a good contractor to work on your air conditioning and heating service needs can be as important as the equipment you choose to install in your building whether it is a home or commercial building. Proper installation and maintenance is needed for the equipment to operate safely, reliably and at maximum efficiency. You should know the basics of identifying a good contractor when you finish reading this article.

If you know a reputable heating and air conditioning contractor, start your evaluation with them. If you don’t know a HVAC contractor, friends and relatives in the area could be a good resource for recommendations. You should start your search by getting recommendations because there are many providers and some and good and others are….

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What is the link between quality, speed, and low cost?

Almost every business owner or worker is on a strict regiment, trying to link quality speed and low cost, along with maximum profitability. Maybe you’re the business owner and are always trying to get you employees to work a little bit faster, better, and more efficiently. Maybe you’re an employee who is sick and tired of hearing your boss hollering about being more efficient. Whatever the case may be, it is important to your business to be able to run quickly, but also put out a product that is of high quality and affordable sot that people will buy it. Let’s discuss what the link between these three principles is.

We’ll start by defining each word. Quality can mean many things. It can be a specific characteristic of an object. It can mean the essence of an object (the quality of salt is “saltiness”). Or it can refer to the achievement or excellence of an object. It is this last definition that is most relevant to our discussion here. If you have a high quality product, it is made or durable material. It lasts a long time. It doesn’t break at the drop of a hat. Its quality is something that sets it apart from other companies’ products. Whatever type of product or service your business sells you want it to be of a high quality.

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How do I lead a 5S Project?

A 5 S project is a big undertaking, and many do not know where to begin when asked to lead one. So, before we look at how to lead one, let's first look at what it is, and how it is helpful:

What is a 5S project?
A 5 S project is a project where you do the 5 "S"s: Sort, Set, Shine, Standardize, Sustain

What are the benefits of 5S?
The benefits are many, but to name a few, using the 5 S system you.
 Improve safety
 Decrease down time
 Raise employee morale
 Identify problems more quickly
 Develop control through visibility
 Increase product and process quality
 Strengthen employees' pride in their work
 Promote stronger communication among staff
 Empower employees to sustain their work area
 Establish convenient work practices

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Damaged floors? Hiring a concrete repair service

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Just as with any construction problem, when considering hiring a concrete repair service to fix a damaged floor, there are many things you need to keep in mind. Everyone knows someone who had a bad experience with a contractor who either didn't do the job right, charged way too much to do the job, didn't pay their subcontractors and the home or business owner now has a mechanics lien on their property, or some other horrible experience. Let me give you a few helpful hints in finding yourself a good contractor who won't take advantage of you and can guarantee his/her work.

There are several web sites that host licensed contractors such as contractor.com and 1800contractor.com. These sites are valuable because in order to subscribe, you need to be reputable, have a license and be insured. These contractors know their reputation is on the line and probably get a large amount of business from these sources and are probably a little more motivated to satisfy their customer.

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