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What is a customer in context of six sigma?
What is six sigma?Six sigma is a method of practices created by Motorola in order to eliminate defects in a company (the term "defect" will be discussed in greater length further in this article).To many companies, six sigma symbolizes a constant striving for perfection in all aspects of their businesses.It is a disciplined approach towards driving six standard deviations between the mean and nearest specification limit in any process-from manufacturing or products to service.Six sigma is a method of describing how a process in a company is performing.
1. Be critical of quality: these are the characteristics that are the most important to a customer-the things they're looking when deciding to buy your brand or another. To understand these ideas, let's look at an imaginary example.Let's say you own a company that produces children's toys.You've been working on creating a new toy for months now, targeting 10 year old girls.After market surveys, interviews, and comments from customer suggestions, you decide that the best product to market would be mini convertible car for girls.After the product has been on the market for a few weeks, you realize that no one is buying your mini convertibles.In fact, you're loosing money rather quickly on your product.The problem is that there really isn't a market for mini convertible for 10 year old girls.You didn't correctly "hear" the voice of the customer.What they really wanted was a doll house.If you had correctly understood your customer, you wouldn't have made a market blunder and wasted thousands of dollars. This is where the six sigma come in.If you had followed each point of the six sigma, the chances are good that you would have realized what kind of product your customer really wanted.So if you're trying to improve your business to meet customer needs, be wise-follow the six sigma.They will lead to a happy and profitable business.
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