How Does Employee Morale Impact Your Business?

The idea that we can leave our problems at home and come into work to provide a glowing personality that creates customer service awesomeness is an outdated mode of thinking that removes the humanity from the human being and replaces it with a robot like attitude that doesn't do anyone any good.Employee morale is so important to your business that there should be nothing greater on your mind than how to improve morale to create employees that want to spread happiness amongst each other and amongst the customers that are part of the business.

Respected CEO Herb Kelleher has said that in business employees should come first and the customer is not always right.This type of wisdom is counter to what many of us grew up believing.The idea is that employees who are protected from unreasonable customers and who are treated well will in turn treat customers well.By worrying about the employees, Kelleher is certain that the employees will not spend the time that they would normally in trying to cover themselves and will instead worry about making the customer happy by providing tremendous service.
Employee morale is also important in order to retain employees.If your human resources department has done its job and hired the right people, your company will want to keep them.It is expensive to train new people and much less expensive to keep the old one as long as they are performing their jobs.
One of the best ways to retain good employees is to create an atmosphere that celebrates the person - not just birthdays and holidays, but also individual and collective accomplishments.Celebrations give people a good feeling.It shows that their work has been noticed and that what they are doing has an effect on the company.By celebrating, the company is creating a supportive culture with its own mythology and vocabulary.
Treating people like human beings instead of cogs in a machine is an important part of making sure that people are happy.So much of life takes place at work now that companies have cut back on employees and are expecting more hours from their salaried employees, that in order to keep those employees who are still on board, the company has to try to make sure that the employee knows what they are doing is important.This sense of importance will help create a feeling of fulfillment.People just want to be treated fairly and as if they matter to the company.
Rather than building culture where employees are pitted against one another (studies have shown that internal competition creates hard feelings and a hostile work environment), businesses need to build a team atmosphere where the company and the employees are faced with an outside force that seeks to deprive them of their jobs.Whether that is a rival company that is suing the business or the idea that the lack of profitability will crush the business, having that uniting force brings more accomplishments out of a workforce than anything else known.Think about the way the Japanese and the Germans united the United States and what was accomplished during World War II.The way people pulled together was nothing short of astonishing.
Employee morale directly impacts your business' bottom line.Happy employees will deliver happy customers and happy customers mean high profitability.No one can argue with that chain, so keeping employees happy should be the first priority of any employer.When the morale goes sky high, profits will likewise skyrocket.Then everyone will be happy - jobs will be safe and shareholders will get paid.