3 Ways To Boost Your Customer Service Problems
Do you use customer surveys to help you learn about the customers? What type of expectations to your customers have on the business? If your business is failing to live up to the expectations that the customers have, it will not be long before you see your sales starting to dwindle and you notice that your reputation is not as strong as it used to be. You need to focus on finding ways to service the customers quickly and efficiently in order to have people respect your business and to return to it.
To find out what the problems are, you need to start by asking the customers. Talk to them or ask them in customer surveys to find out what type of issues they have with the company. The more you are able to learn about the issues that they see, the easier it will be for you to address them quickly and to find solutions to them that are satisfactory to you and to the customers. Here are some of the common problems that people often complain about:
- Rude employee
- Failure to find an employee to help them
- Felt ignored
- Faulty product
- Company didn't have product the customers wanted
Customer surveys can really help you out as you try to understand the problems that are plaguing your company. Next you will need to create a strategy on how to deal with the issues. Here are 3 easy ways to help you boost the customer service within your company.
Tip # 1 - Get rid of the rudeness!
A lot of issues that people usually talk about with customer service will relate to the interaction they have with the employee. Here is the deal, no matter what, the customer is ALWAYS right. People often forget this essential rule when they are dealing with a customer that is upset and they try to reason with a person that doesn't want to listen or they feel that they are right and they are outright rude to the customers. You need to make sure that you are not dealing with employees that are rude to their customers. You should put them through a new training orientation again to see if they can learn the skills they need to be kinder to the customers or consider letting them go if they just cannot seem to find a way to interact with the customers appropriately.
Tip # 2 - Be fast to act!
To help combat customer service problems, always have a system in place to quickly recognize the customers and to service them quickly. Your customers need to be able to see that they can find an employee when they need them. Always have a person greet them and ask them if they can help in any way. You also need to have a phone policy as well and answer the phone within 2 rings. The same should be applied to your emails as you also need to make sure you answer them quickly and that your customers feel of your appreciation for their business and continuing support.
Tip # 3 - Kindness
One other thing that you need to do is to smother the customers with kindness. People need to feel that you care about them and they need to be able to feel that you appreciate them. Simply smiling at the customers makes them feel welcome. When you smile as you talk on the phone, it can also help you to have a happier voice and people are likely to trust you and to feel better about supporting your company.