Dealing With Confrontations In Your Business World
When you are working on creating a small business that can be successful, it is important that you know how to manage multiple personalities. It is not hard at all for people to become combative about things when they are pretty passionate about work that they have done. Managers need to work hard on getting people to relate to each other and to respect each other. If you end up with people that just fight all the time, it doesn't say much for your company and you will end up losing a lot of quality employees as no one really wants to work for a business where people fight.
There are quite a few people that will do anything to avoid a confrontation. As a manager you cannot be this person! You have to deal with it head on, no matter how awkward it may be and how difficult it might be for you to actually get in there and talk to your employees. Here are some tips to help you out!
Here's the deal with confrontations, you have to get in there and just deal with them. Have confidence in yourself and you need to be able to avoid letting others make you feel insecure about the situation and your ability to handle it. You need to be able to just get in there and talk to the employee about the issue and to walk out once it is handled.
Keep your cool
It's hard to deal with people that are rude or even those that get emotional and start crying. You need to be able to keep your cool no matter what happens! If the employee starts crying, you don't need to be a jerk but you do need to maintain your calm and to avoid getting emotionally invested in the situation. It is important that you do work on making sure they are calm when you talk to them instead of coming in when they are upset as they may not be in the right mindset to listen to you and to actually hear what you are telling them.
One of the things you need to do is listen to them and then speak. It sometimes helps to let people vent out their frustrations before you speak up. If you don't listen to them, they may assume you don't care and they won't actually listen to anything that you have to say. It is also important that you are sensitive to them as they talk. Do not roll your eyes or dismiss any of the things that they are talking about. If you aren't open to listening, you won't be a good manager at all and people will likely end up with future confrontations!
Deal with the employee in private
One of the worst things that you can do to a person is to humiliate them. Never deal with an employee conflict problem in front of their co-workers. This is just plain embarrassing to them. Take them to your office or to a private room where you can have a calm conversation with them and to talk about the issues that you have with the situation that occurred.
Do not react!
It is common for people to react quickly when a person is screaming or yelling. You need to watch out for the way that you react and to avoid letting the emotions of anger and hostility creep up. Make sure you are diffusing the situations by doing something about it and not just reacting to the "here and now" situation that is happening.