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How to use conflict resolution in the workplace?

handshake30395603.jpgUsing conflict resolution in the workplace is a very effective way to handle any disputes that arise. The one thing that you need t keep in mind is that if you plan to use conflict resolution in the workplace you must do so correctly, if not used correctly conflict resolution is not going to be very effective.

The best way to learn how to use conflict resolution in the workplace is to take conflict resolution training. Conflict resolution training can be taken at the workplace or at a conflict resolution training center, whichever is more convenient for you. Conflict resolution training can be given to anybody who is interested in practicing conflict resolution, but is most often given to managers and business owners. Conflict resolution training will provide you with everything you need to do to use conflict resolution effectively in the workplace.

If you are not interested in taking conflict resolution training or just want a simple overview of why conflict resolution would be ideal for your workplace you can read on to see how conflict resolution is used in the workplace.

In the workplace, no matter what type of work you are doing, you will experience some type of conflict because conflict occurs in every aspect of the workplace. By learning how conflict resolution works you can apply the basic principles to any conflicts that occur so you can hopefully get the conflict resolved before things deteriorate.

The first step of conflict resolution in the workplace is to allow each side to tell their story. You can talk to each party involved in the conflict separately or you can sit everybody down together, but you want to allow each party involved to tell their story with interruptions. This is an important part of conflict resolution because if somebody is upset about something they cannot begin to get over something until they have been able to vent, which means getting their side of the story out. No matter what style of conflict resolution you use in the workplace letting each party tell their side of the story is important, conflict cannot be resolved unless you know what is going on.

Something to be aware of when letting people tell their side of the story in a group setting is that it very often increases the level of conflict. This is why it is important to set ground rules before letting people talk because emotions will be running high, which also increases the level of conflict. The increased level of conflict is normal, but you must get past the conflict and the increased conflict before you can even begin to think of a solution.

The next thing that you have to do is make sure that the people who are involved in the conflict are not losing sight of the main problem. Many times what happens is that as people tell their side of the story that get caught up in the little slights and hurts that they have suffered, they spend more time talking about these little things that they lose focus on what the main problem is. The more distracted people are the longer it is going to take to settle the conflict. As the mediator, you need to keep the people focused on the larger picture, so that the problem can be solved in a timely manner.

The last step of conflict resolution is to find a solution to the problem. To find the right solution to the problem you need to have the parties agree on what the problem is and how they both think the problem can be solved. Often times they won't agree on a resolution, so you will need to ask yourself what the main cause of the conflict is because that is what is preventing them from coming to an agreement.

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Categories: Confrontations, Management, Stress, Teamwork,

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Posted by DF
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