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What is media convergence and how does it make an impact in your industry
With media convergence your goal is to bring all of these various types of media together and to really use them to create a message for your industry. You need to watch on how you will operate the business and you really do need to work on the messages that go out in order to ensure consistency with the messages but also to give them meaning. With media convergence you are dealing with timely information that goes out in a matter of seconds and has an impact on the customers. You can also deal with other types like snail mail but not too many companies will focus on this when you have so many other types of media that you can work with. You need to take time to lay out the areas in which you are paying the most attention to. You must be able to place emphasis on certain things such as internet and television and not as much emphasis on areas where your customers do not respond. When you take the time to create a media message that reaches out to all social realms you will have an easier time finding a way to really market the company and you won’t miss your customers if they do not frequent one type of media but tend to use another such as social media. Placing priority on the various types of media will allow you to have an easier time when it comes to sending out timely information for the customers and to see a quick response from them. The issue that many industries deal with is how much control the media really has. People often believe everything they hear in the news reports and this can be really frustrating for a lot of companies that are hoping to repair their image but the media keeps tearing it down. You also have the issue of fact. Not too many media outlets publish the facts behind their reporting but the customers never seem to mind. Honesty in journalism with a number of sites is a far cry from reality anymore and this does make it hard for you to be able to control the content that they are saying about your company. You need to stick to a strong marketing message for your company along with finding a way to really reach out to the customers. Many businesses find that a good way to do this is by turning to social media. Here you have a direct connection with the customers and you can actually have some influence over the information that they hear about the company. You need to work on building relationships with the customers when you turn to social media to help you market the company. It is also important that you work on providing the customers with insightful and timely information. The more the customer sees that you have valuable information for them, the easier it will be for you to gain a strong online following and you won’t deal with the ups and downs of media convergence as much. |
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