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The customer comes first

manonphone19205470.jpgA business will be able to succeed if they work hard to learn that the customer comes first. Since your business is fueled by your customers it is important to learn how to understand different ways you can work hard to please your customers and to develop rapport with them. You want your customers to not only enjoy their experience with your company but you want them to talk about your company to their friends. When you are able to achieve this type of rapport, you will develop loyalty with your customers and your marketing efforts will not need to be as extensive.

Now that people are starting to spend money again, now is an important time to start marketing to them again and to make your customers feel special and needed. Start engaging your customers to take action. Sending out thank-you mailers is a great way to recover your customers that you may have lost due to the poor economy. Look for different ways to get your customers excited and enthusiastic again. When they start to get excited about your business, they will start spreading the word about your customers to their friends, which helps to strengthen your customer base. The great part about word-of-mouth marketing is that it is free and it is one of the easiest ways to attract new customers.

When you are focusing on creating a customer focused organization, you must take a look at the interactions your customers have with your employees. Are your employees inviting and welcoming? Do your customers have positive interactions with them to the point that they want to continue coming back to your organization again and again? How can you build strong customer service skills? It’s not as hard as you might think, in fact it comes down to these basic rules:

  1. Listen to your customers. Find out what your customers need and look for ways to please them.

  2. Give your customers your full attention. When you are interacting with your customers, you need to get rid of the distractions and only focus on what they have to say.

  3. Smile. As you deal with your customers, you need to be approachable. One of the easiest ways to attract customers is to smile at them and ask them if they need help. When you are approachable, your customers are likely to trust you and they will have a desire to come up to you and talk to you.

  4. Be educated about your company and your products. Customers expect you to know all of the answers. If you don’t know all the answers, tell your customers you will find out and get back to them as soon as possible.

  5. Look for ways to improve. Your customers expect you to be on the cutting edge of everything. It is important to look for ways to improve your company and your products. Stay one step ahead of your competition and explain to your customers how your company provides better products and prove to them that you have better customer service skills.

When customers come to your company, they want to see that you are consistent with your customer service skills. No matter what employee your customers are dealing with, they should experience the same level of expertise and consistency with each person. All it takes is one bad experience for a customer to jump ship to your competitors and for them to start spreading their experience to their network. If you aren’t careful and you don’t teach your employees customer service skills, it won’t be long before you end up on the bad list of several web sites.

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