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Training employees into a skilled staff

businessmeeting30381062.jpgWhen college students are hired to work for Disneyland and Disneyworld, they spend about 6 weeks in training, only to work for 8 weeks out of the summer. The reason why Disney invests so much time and money into training their employees is because they want their employees to memorize every aspect of their job. This way they will be able to thoroughly help the people that come to visit Disneyland and Disneyworld and the entire business can run smoothly.

Most employers only spend 2 weeks or less on the training of their employees. If Disney invests 6 weeks of training for 8 weeks of work, don't you think you should start investing more time and money into your training program? When you spend time training employees, it will make it 10 times easier for them to perform their job responsibilities. They will not become frustrated with their work because they don't know where something is or where to find the answer to it.

Spending time on the retraining of employees is an important way to keep your business running smoothly and effectively. To find out if you are spending too little or too much time on training is to look at a few of the warning signs that indicate it:

  • High turnover rate

  • Employees that do not show initiative

  • Simple customer complaints that are sent to managers because employees don't know how to handle them

  • Staff members that are disagreeing often or spend a lot of time debating with one another

  • Managers taking on a higher workload because they cannot trust employees to handle it

  • Difficulty finding new staff members

  • Slow or no expansion

If you have any of these tell-tell signs, it's a big indicator that your training procedures need some revamping. A big part of training employees is teaching them how to be confident in their abilities. Monitoring their work and providing them with feedback is a simple way to boost their self-confidence in the workplace. Fair compensation and manageable workloads are another simple way to reduce employee turnover.

As a manager, it is your responsibility to be available to your employees. You must be available to answer questions that they have and you need to observe them and provide constructive criticism. This will help them learn how they can perform their job and to find ways to become a better employee. The other benefit of providing them with feedback is that it will teach them that you are watching them and you are noticing what they do. A manager that is present and actively involved in the day-to-day operations of a business will be respected by his/her employees.

Create a training manual to teach the employees the basics of the company. Teaching them about the background of the products will help them to become invested in the business. You don't need to spend a ton of time on the basics of the company, just enough so the customers know why you are in business and why you have created those products you sell. After you teach the basics, take the employees out into the office and start having actual interaction with customers and different situations they will be involved in. Do this on the first day of training so the employees can gain first-hand experience with their job. Once they see a little bit of what they will do, go into the formal training which may include computer work and phone work.

Any time there is a problem with the company, the problem often lies with the employees. If you can figure out how to fix the employees, you will have an easier time building the organization and moving it into the future.

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