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What Happens With Product Defects?

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Have you seen press releases and other things that are released when a company has product defects? Product recalls are costly on your organization as you can deal with lawsuits and many other things. What are the procedures that you need to follow if you have product defects? Each company will have different standards and procedures that need to be followed. Taking the time to create a strong policy for your company is one of the best things you can do in order to maintain a high reputation.

When you have product defects the first thing you need to do is to get on top of the problem right away. A quick response is the best way to show your customers that you recognize the problems and you are fixing them. You want them to see that you care and that you are focused on making things better for them.

The production line is usually to blame when it comes to your product defects. Altering one little thing on your line could fix the problem. If you check your production line and find that it is not to blame you might need to consider other areas that are to blame. The original product design may be the problem. Perhaps there is a flaw in the design that is leading to the issue. Identification of the problem is the best way in which you can fix the issue at hand. Keep the customers in the loop so they know what you are doing about the problem.

As you have such a large issue to deal with the best thing you can do is to remain calm. You do not want to panic or you will end up having a larger problem to deal with. If you panic your employees are all going to be in a state of frustration and they are not going to handle the situations well when you have irate customers calling. A leader needs to project calm and your staff will look to you for this calm solution for their problems.

The one thing you need to do is to make sure you are not placing blame on your staff. Even if you find the one employee may be causing the issue, you have to make sure you are talking to them calmly about the issues and not directly blaming them. When people feel attacked they are less likely to respond to the changes that you need to implement and they are less likely to perform in the right way. The goal is to make everyone aware of the issues and to fix them as a combined effort.

Treat the problem not just the symptom. It is important that the problem is fixed now and in the future. If you are not addressing the issues, you are continuing to deal with them and you are just making a temporary fix that will not take you far.

Sit down with your staff and get everyone involved in the brainstorming process. You all need to be together to come up with solutions that will help you to address and fix the problems that are at hand. When you all sit down and establish solutions together, it will bring your staff closer together. As you have several solutions you want to test out the theories and figure out which ones actually work not as temporary fixes but for long-term changes.

Once you have the solution, announce it to your customers. They deserve to know what is going to change and how quickly they will have replacement products in their hands as well as compensation.

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