Handling difficult people
As a business manager, you will be responsible for wearing several hats all of which will include working with a variety of personalities. Handling difficult people can often be frustrating for a manager if they don't have the right coping skills to deal with them. The problem a lot of managers run into is trying to find people that can help them get the job done without giving them extra problems. During a job interview you can try your best to find out what type of personalities your employees have and hope they will mesh with your other staff members, but there is no real way to be sure. When you have difficult employees, they will give you problems that range from customer disputes to attendance problems. If you have difficult employees, here are some helpful tips that will help you deal with them in a positive manner.
Tip # 1 - Address the behavior
Sometimes an employee can become difficult because their role within the company is too large. They may be taking on too much responsibility and they simply cannot handle it so they become stressed and tense in the office. This leads to tension within the workplace and they can get the reputation of being a difficult employee.
Tip # 2 - Set Expectations
Keep a record of their difficult behavior and address it with them if they aren't starting to get better. Give your employees a few pointers on how to act when they are in some situations as this may help them handle those situations better.
Tip # 3 - Hold regular meetings
Tip # 4 - Discipline
Tip # 5 - Keep your cool
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Tags: handling difficult people difficult employees behavior address the behavior expectations regular meetings discipline breathe
Posted by DK