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Managing by improving our emotional quotient

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As a manager one of the best skills to develop for yourself is the ability to develop your emotional quotient. It is important to remember that beyond the business side of things, managing is also about people, and people come with a great big package of emotions. The following are some skills required to develop emotional quotient:

First, you have to develop the skill of recognizing your own emotions. Many people cannot recognize their own emotions, and this makes it hard to recognize the relationships in others. Controlling emotions is difficult if you do not understand them. So, take time every little while to assess your feelings, and figure out where you are. You need to be open to the fact that emotions are not always clear-cut. They are often confusing. Thus, being able to recognize and face up to your own emotions is important. Not everyone is willing to admit to feelings like fear of rejection, anger at insubordination, or depression. But learning to recognize emotions means managing them and being able move forward.

Second, once you have recognized your emotions, you have to be able to manage them. This means making a conscious effort to decide to be in control of your emotions. As a manager this may mean not over-reacting to an employee, or trying too hard to control things outside of your control. It might means not being depressed or fearful of failure, but embracing the vision you have for a company, and respond rather react when things do not go as planned. Because the fact is, no matter how organized you are, no matter how qualified you are, no matter how many degrees you have, etc. things will go wrong. Managing the emotions that come as a byproduct will only help you improve as a business manager.

Third, use productive self-talk. This is where you work out any emotional hijacking, such as losing a client, etc. by bypassing it to access the conscious parts of the brain, and talk yourself down from the emotions. Being able to talk yourself down means that instead of reacting emotionally, responding with ration and reason. It is learning to look at obstacles as opportunities for growth. If you lost a client, what can you change so that this does not happen in the future? How can you offer better service in order to retain existing clients? Productive self-talk is learned, and involves focusing on the positive.

It sounds funny that you can manage better by improving your emotional quotient, but the fact is you can’t really separate business from feelings. If someone rejects your company, it can feel like a very personal rejection as well. In addition, people have emotions, and until you can manage yours and understand them, it is hard to manage the varied emotions of a group of employees. Thus, it is important to learn to manage your own emotional quotient, practice makes perfect.

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